Cancellations/Rescheduling: 24-hour notice is required to avoid paying a $50 cancellation fee.

Payment: We accept payments by credit cards or debit cards, plus an additional 5% card fee, as well as web-based payments such as Zelle.

Additional Charges: Additional charges may apply if other services such as junk removal, cleaning, etc., are requested.

Bulky Items: Pool tables, pianos, riding lawn mowers, safes, gun safes, hot tubs, motorcycles, and other items that may be added to this will be charged a "bulky item" charge. There would be an additional fee for every bulky item.

Arrival Times: At Movers Near U, our Communications Team will give you an estimated window of arrival. We make every effort to arrive within that window. Please remember that the window of arrival time is just an estimate. If we are running early or late, we will let you know as soon as possible.

Inclement Weather: Additional costs may be incurred due to staging difficulties caused by inclement weather. Jobs may be cancelled due to weather implications to avoid bodily injury or equipment damage and will be rescheduled beginning on the first available date after the storm or as our schedule allows.

Firearms: Please remove any firearms from safes, drawers, or any storage facilities before your move.

TV's: We will not move these items without properly packing/crating them as Plasma and Flat Screen/ Flat Panel TVs are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. We can package any TVs with moving blankets, but we are not responsible for any damages.

If You Pack: We do offer packing services. All fragile items, including lamps, china, computers, stereos, DVDs, etc., must be properly packed. Clothing may remain in dresser drawers, but please remove fragile, valuable, and heavy items such as perfume, jewelry, books, papers, etc.

Damages: At the start of each move, the crew will conduct a walk-through with you, the customer, to gain a comprehensive understanding of prioritization, ensuring a smooth execution of your move. If you notice any damage after the move, please contact the office within 24 hrs. Damage claims will only be honored after the total cost of your moving services has been paid in full.

Pressed wood/Pressboard: Any furniture made of this material will have very limited or no value in terms of the company's liability. Movers Near U will be able to disassemble or reassemble furniture made of pressed wood material, but can't guarantee the structure to be intact in the same way.

Appliances: Movers Near U will be able to disconnect and reconnect washers, dryers and refrigerators. We are not responsible for any missing cords on any washers, dryers, or refrigerators.. Refrigerator doors sometimes need to be removed to go through narrow hallways or doors. Movers Near U crew will not take off doors that have water or electrical connection going through them and we will not remove freezer bottom drawers on refrigerators. If you know that this needs to be done to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time. Movers Near U crew will not be held liable for any internal damage to any appliances, such as a loose wire or blown fuse. Our crew is also not responsible for minor dents or scratches on appliances that are in tight areas and had to be manually forced out.

Released Valuation Coverage: Movers Near U provides Released Valuation Coverage on all moves. This is a federally mandated default coverage of $0.79 per pound damage payout. It is not value based and has many exclusions that are listed below.

What is Not Covered: Exclusions Understanding the exclusions list will help you prepare better for your move. In addition to the list, we have also provided additional information for each item to help you understand why the items are excluded.

• Any items that were packed by the customer and not by our movers cannot be covered. Why: We cannot be sure how the box, crate or bin was packed and if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage. Granite, marble, tile and concrete are not covered under our Liability due to variations in hairline cracks, veining, fissures, and pitting.

• Customers who refuse to use furniture pads to protect any furniture item during the move will not be covered for any scratches or damages.

Why: Hiring professional movers is only half the battle. Furniture pads are extremely important in ensuring that your items are packed safely for transport. Special care items, including glass, glass tops, mirrors, fine art, clocks, electronics or high value items without proper packing and preparation.

Why: The best example of these are plasma and LCD TV’s. These items must be crated or packed in a box before the move. We will not be able to move items without properly packaging due to the liability of the LED screen. .

Jewelry and Other Valuables: Please note that we will not be liable for any valuables such as documents, medicine, priceless items, jewelry and currency.

Clay Pots, concrete statues and other outdoor decor will not be covered under any circumstances. Should you ask The Movers Near U crew to move clay pots, full or empty, we will do our best to move them in a safe manner, but being that they may have a crack going through unseen; every bump on the road could cause a breakage. Therefore, we will not be held responsible for any kind of planters/pots made of clay, porcelain, ceramic or glass.

What is Covered: Despite the list of exclusions and limitations, we do not cover items that we knowingly damage. Released Valuation Coverage is provided for damages on site while in the possession of our movers, assuming they do not meet any of the exclusions above.

Right of Refusal: We reserve the right not to provide service to you under certain conditions. If we choose to exercise this right, we will not be held liable for any direct or consequential damages to you or any other entity.